Tag Archives: communications

RevComm: The self-coaching tool for effective communication @ CES 2024

February 6, 2024AI, Audio, CES 2024, Mobileai, artificial intelligence, ces2024, communications, gadgetsPLUGHITZ Live

RevComm communication coaching For people who spend their lives in one-on-one communications, such as salespeople, analyzing those communications can be a real challenge. Taking notes during a call can make you sound distracted. Trying to remember how the call went will always return false results. Plus, some metrics are nearly impossible to analyze as a person with our limited perception. This is where RevComm comes in.

AI software analyzes and visualizes conversations

RevComm is a revolutionary tool that is transforming the way businesses communicate and interact with their customers. This software utilizes artificial intelligence to analyze voice communication in various forms, including phone conversations, web meetings, and face-to-face interactions.

The primary goal of this software is to provide self-coaching tools for sales representatives to increase their sales conversion rates. By analyzing and visualizing the conversation between sales reps and customers, the software can provide valuable insights and feedback on various aspects of the conversation.

The software is designed to analyze conversations in various settings, including phone conversations, web meetings, and face-to-face interactions. For phone conversations, the software can easily capture audio and analyze it. For web meetings, platforms like Zoom and Teams can be integrated with the software to analyze the conversation. For face-to-face interactions, a special mic device or a mobile device can be used to capture and analyze the conversation.

The features of RevComm

One of the key features of RevComm is sentiment analysis. It can track the emotional transition of both the sales rep and the customer throughout the conversation. This information can be crucial in understanding the effectiveness of the communication and identifying areas for improvement.

Additionally, the software provides metrics such as talk-to-listen ratio, number of silences, interruptions, and conversation back and forth. These metrics can help sales reps gauge their communication style and identify any patterns or areas that need improvement.

The software also analyzes the pacing of the conversation. It recognizes the importance of pacing in sales and emphasizes the correlation between brain speed and speech rate. By analyzing the pacing of the conversation, the software can help sales reps ensure that they are speaking at an optimal speed that allows the customer to understand and engage without getting bored or frustrated.

In terms of content analysis, the software can identify key topics discussed during the conversation, who mentioned them, and when they were mentioned. This feature allows sales reps to easily navigate through the conversation, make comments, and extract and share relevant parts of the conversation.

Furthermore, the software transcribes and summarizes the entire conversation, allowing sales reps to read back through a conversation to ensure they didn’t misunderstand or misspeak about a topic. This feature also saves time and effort in creating detailed summaries of the conversation.

Conclusion: RevComm makes analyzing sales conversations easier

In terms of cost, the software is priced at $69 per user per month. This includes the analysis engine, phone integration, and user interface. Compared to the cost of IP phones, which typically range from $60 to $70 per user per month, the software offers additional value by providing advanced conversation analysis capabilities.

RevComm is a powerful tool that is revolutionizing the way businesses communicate and interact with their customers. By providing valuable insights and feedback on the effectiveness of communication, this software helps sales reps improve their sales conversion rates and enhance customer interactions. With features such as sentiment analysis, content analysis, and conversation pacing analysis, this software provides a comprehensive understanding of the conversation dynamics and enables sales reps to make data-driven decisions. To learn more, check out the company’s website.

Interview by Scott Ertz of F5 Live: Refreshing Technology.

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Kokomo is the VR communication tool you’ve been waiting for @ CES 2023

February 24, 2023CES 2023, Gadgets, Metaverse, Virtual Realitycanon, ces2023, communications, gadgets, virtual reality, VRPLUGHITZ Live

Canon Kokomo VP communication Ever since Facebook changed its corporate name to Meta, the word of the industry has been Metaverse. And, while many people don’t know exactly what that means, every company wants to be part of it. There have been a number of half-hearted attempts, including from Meta and Microsoft, but Canon has a different take on the concept that seems to show a lot of promise.

What is the Metaverse?

The metaverse is an ever-evolving digital universe that blends physical and virtual worlds. It is a place where diverse communities of people, companies, and governments interact with each other in a never seen way. In the metaverse, users are able to collaborate, create and explore new possibilities in a virtual world that feels alive. The boundary between the digital world and the real world continues to blur as technology advances, allowing people to engage with content on an unprecedented level.

By connecting people on an emotional level through interactive experiences, the metaverse helps build strong relationships and bonds that can be carried into our everyday lives. From virtual shops to virtual education centers with AI tutors, the opportunities for growth provided by the metaverse are limitless – providing us with infinite possibilities for exploration and creativity.

How is Kokomo different?

Kokomo, which is a project of Canon (yes, the camera company), is intended to be a communication platform first and foremost. The company decided that, rather than trying to be everything to everyone, they would focus on what people need and want the most – a solid way to communicate with their friends, families, and colleagues even when they are not together.

The company decided that Kokomo should be a video calling and conferencing platform that brings people together in an engaging way. The fully immersive environment allows you to see the people you are talking to in a virtual world, but in a way that looks and feels more real than other platforms.

This is accomplished by not just relying on the hardware of the virtual reality system, but by augmenting it using other equipment. This is where Canon’s camera background really comes into play. Using an external camera, the system is able to track full range of motion and replicate it within the environment.

If you’ve guessed that Kokomo uses full body avatars, then you’d be right. unlike so many of the other platforms, Kokomo shows a full person as the avatar, because motion tracking allows for greater control over a full body. You don’t have to worry about thinking about moving your avatar – you can just talk and enjoy your time with your friends while letting Canon makes the experience more real.

Summary

Kokomo is available soon from the Meta Quest App Lab as a free download in early access. The company intends to keep the platform free for users with in-app premium content available for those who want to expand their experience. To learn more about Kokomo and to get an alert when the platform goes live, you can head to the project’s website.

Interview by Daniele Mendez of The New Product Launchpad.

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Signal Cortex simplifies task management for staff & managers @ CES 2021

February 8, 2021CES 2021, Gadgetsces2021, communications, gadgets, internet, mobilePLUGHITZ Live

Signal Cortex task management Matt Crowley CEO of the start-up, Signal Cortex, is the former CIO for Philadelphia and Cleveland airports. During his time with the airports, he became accustomed to working in complex situations with large traffic flows and heavy background work done by frontline employees – everything from mopping floors to moving chairs around to directing customers. Current systems for managing these tasks, he says, are very complicated. For example, for janitorial staff trying to clean up a spill, they need to carry multiple devices and complete a long questionnaire after completing their task, so management can make proper deployment decisions going forward. It is a messy system with inconsistent results.

Signal Cortex addresses the bulkiness of these challenges through a system they’ve developed that simplifies complex enterprise environments, getting tasks to staff members more easily and results back to management more efficiently, to help them make better logistical decisions. The company’s first product is a simple phone app that can use commodity Bluetooth devices and convert routine tasks that employees need to do into audio-based notifications.

The system automatically dispatches and manages work for individuals, groups, or teams, empowers staff by streamlining data collection, reduces training time and process complexity, and is easy for everyone from staff to management to use.

Originally developed for airports, Signal Cortex pivoted because of COVID-19 and redirected their enterprise solution as a building management tool for building service contractors. Building service contractors typically lose half of their customers each year due to bad data, says Crowley, with either employees not receiving information about their tasks, or failing to report the tasks completed, resulting in dissatisfied customers. Their solution eliminates both those problems.

Ultimately Signal Cortex views itself as both a business and a consumer product as well. The company officially launched publicly at the end of January.

To learn more about Signal Cortex, visit their website.

Interview by Christopher Jordan of The Talking Sound.

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DialogueTrainer’s avatars teach corporate communication @ CES 2021

February 5, 2021CES 2021ces2021, communications, gadgets, trainingPLUGHITZ Live

DialogueTrainer corporate communications At CES 2021, Todd Cochrane interviewed Michiel Hulsbergen, CEO of DialogueTrainer, a professional development company that teaches better corporate communications skills through virtual simulations.

Based out of The Netherlands, DialogueTrainer has been developing interactive online educational scenarios since 2013. Built on a solid scientific foundation, DialogueTrainer’s online platform was co-developed with Utrecht University. Their innovative conversation simulations allow users to practice tricky conversational situations online with virtual training actors. Virtual avatars provide the basis of the DialogueTrainer approach, followed by in classroom exercises. They believe this blended approach to training is what is needed to penetrate the difficulty inherent to some of these tough professional conversations.

Communication is the most important soft skill needed to improve services and increase job satisfaction. Companies that provide professional development training to their employees notice an increase in retention. Employees stick around longer because they are being enriched. People are interested in working for a company they can grow with. Classes on professional communication can help build confidence, improve efficiency and re-energize your staff.

All types of businesses can benefit from this training. DialogueTrainer has interactive online communication training in the following subjects:
*Customer Relations (Telephone sales, Sales conversations, Negotiating, Dealing with complaints, Consultative selling)
*Collaborative Working and Team Building (Giving feedback, Motivating, Coaching, Addressing certain behaviors)
*Leadership and Management (Inspiring, Coaching, Development interview, Giving bad news, Delegation, Communication)

DialogueTrainer provides conversation simulations and learning environments to help build professional communication skills. When working with DialogueTrainer, first they connect with you to determine which situation your company’s simulation should focus on, what the agreed upon best-practices will be, and the learning objectives of your team. Then they develop interactive online scenarios in which difficult discussions from the workplace can be practiced with virtual training actors. You experience virtual situations that are recognizable and realistic.

For the best interactive training on how to have difficult professional conversations, contact the company.

Interview by Todd Cochrane of Geek News Central.

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Publidata wants to streamline communication with government @ CES 2021

January 23, 2021CES 2021, Home, Mobileces2021, communications, community, data, Government, internetPLUGHITZ Live

Publidata government communication platform If you have ever tried to get meaningful information from your government, you know just how challenging it can be. When we moved our studio last year, we had to learn what the rules were for trash and recycling. Finding accurate information was not easy, because different parts of the website had conflicting information. It was also seemingly impossible to find out what days were collection days. Fortunately, we were able to get answers from a neighbor, but it shouldn’t be like that. Publidata is working to fix that situation.

Publidata is a system for managing and disseminating data in a single, unified way. It provides a single back-office portal with the ability to update any piece of information, whether it be the hours of your local pool or the availability of trash pickup. From there, UIs can be built on top, including government websites and applications. The company even has a number of pre-built applications designed to streamline the time from adoption to general availability.

In addition to data entry capabilities, Publidata’s system can incorporate fleet location data. Instead of just knowing that trash pickup is Tuesdays and Fridays, you could know exactly when your pickup will be today, or whether it has already happened. Think of it as the governmental equivalent of the Amazon Prime delivery tracking system. With a GPS tracker on the garbage truck, you can get information on where it is right now, and potentially see how long before it arrives at your property.

Publidata’s system is currently in use in France, covering 2.6 million citizens. The company is currently in the process of expanding outside of the country, and is looking for governmental bodies interested in implementing the technology. For more information on the system or to find out about bringing it to your city, check out the company website.

Interview by Scott Ertz of F5 Live: Refreshing Technology.

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Voiceitt – The Tech Ranch (TPN Picks Best of CES 2020 Award)

January 15, 2020Accessories, Auto, CES 2020, Gadgets, Health, Home, Mobile, Special Events, Tech Podcast Networkces2020, communications, community, gadgetsPLUGHITZ Live

The Tech Ranch awards its TPN Picks Best of CES 2020 Award to Voiceitt.

Over the past few years, we have seen a variety of products that provide language translation services. These products are great for traveling abroad or if you find yourself in a situation where you don’t speak the language. Most of these products require communication within a very limited set of parameters in which even strong accents can be a problem.

But what if you communicate in a non-traditional way? How can you easily communicate with people who are not used to your style? Millions of people have vocal disabilities, due to stroke, cerebral palsy, and other causes. That is where Voiceitt comes in – it provides a way to verbalize communication for people of all abilities. The product is based on the idea that verbal communication is an essential human need, whether you’re ordering food or telling someone “I love you.” For those who have limited speech capabilities, the limitations are difficult to overcome.

Voiceitt is designed specifically to understand and respond to non-standard and dysarthric speech. This is accomplished through a mobile application, which is currently in a closed beta phase. It allows for face-to-face, real-time communication with friends, family, and people around you. This can bring an aspect of everyday life for most that was previously unavailable, helping to build stronger and more meaningful connections.

If you are one of more than 10 million people in the United States or Europe who suffer from speech disabilities or are the caretaker of one of the 8 percent of children with a temporary or consistent communication disorder and would like to join the beta program, you can apply to join on their website.

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No Reception is No Excuse for No Communication Thanks to goTenna

February 27, 2016CES 2016, Gadgetsces, CES2016, communications, f5 live, gadgets, gotenna, radio, techPLUGHITZ Live

If you’ve ever been to CES, you know the pain of limited or no reception in one of the halls. That certainly makes it difficult to communicate with the rest of your team to keep your agendas synced. This is also a common issue at music festivals, camping and more.

goTenna is a product that allows you to communicate in a peer-to-peer method without the need for cellular connectivity. Simply carry a goTenna with you and let it communicate with other users of the device. You can do much of what you can do with a cellular connection, only limited to the broadcast radius of the goTenna and the other users.

goTenna is available now for $199 for a pair.

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Interview by Aylee Nielsen of F5 Live: Refreshing Technology

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